1. Product Information and Documentation

Goal: Ensure customers know how to use the ink effectively.
Resources Provided:

• User manuals with detailed instructions on ink preparation, application, and curing.
• Safety Data Sheets (SDS) for safe handling and storage.
• Guides on compatibility with various substrates and screen mesh counts.
• Tips for achieving optimal printing results (e.g., ink mixing, proper squeegee pressure).

2. Customer Training

Goal: Help customers understand the product and improve their skills.
Methods:

• Training courses on ink use and maintenance (on-site or virtual).
• Video tutorials and webinars.
• Troubleshooting guides for common printing issues (e.g., curing problems, bleeding, or opacity challenges).

3. Troubleshooting and Technical Support

Goal: Resolve customer issues quickly and effectively.
Support Channels:

• Email, phone, or live chat support for immediate assistance.
• FAQs covering common issues like ink clogging, improper curing, or color matching.
• Contact technical experts for complex problems, such as ink formula adjustments or environmental challenges (e.g., humidity impact on performance).

4. Replacements and Warranty Services

Goal: Address product defects or unsatisfactory performance.
Policy Guidelines:

• Clear warranty terms covering defective ink batches.
• Easy replacements or refunds for poor-quality products.
• Proactive quality assurance checks to minimize issues.

5. Customization and Consultation

Goal: Meet specific customer needs and applications.
Services:

• Custom ink formulations for unique colors or substrates.
• Personalized ink recommendations based on customer projects.
• Assistance with adjusting inks for specialized techniques, such as halftone printing or glitter effects.

6. Regular Communication

Goal: Build long-term relationships with customers.
Strategies:

• Follow-up emails or calls to check customer satisfaction.
• Share tips, tricks, and product updates through newsletters or social media.
• Offer special deals or loyalty discounts for repeat customers.

7. Environmental Practices

Goal: Support sustainability in screen printing.
Initiatives:

• Educate customers on environmentally friendly ink handling.
• Recommend sustainable practices, such as using water-based inks.
• Offer recycling programs for used containers.

8. Feedback Collection

Goal: Continuously improve products and services.
Methods:

• Collect customer reviews and recommendations.
• Use surveys to understand pain points and desired features.
• Incorporate feedback into product development and support processes.

9. Knowledge Base and Online Resources

Goal: Provide self-service resources available 24/7.
Contents:

• Blog posts on screen printing techniques and ink usage.
• Interactive forums for community support.
• Case studies showcasing successful customer projects.

10. Proactive Problem Prevention

Goal: Reduce the likelihood of issues occurring.
Methods:

• Inform customers about known issues and solutions (e.g., batch recalls or recommended storage updates).
• Provide seasonal tips (e.g., managing ink in cold or hot weather).

1. Customer Education and Guidance

• Product Usage Instructions:
  • Provide clear instructions on ink mixing, application techniques, curing processes, and storage requirements.
  • Include troubleshooting tips for common problems (e.g., improper curing or ink bleeding).
• Training Materials:
  • Offer guides, videos, or webinars to help customers achieve the best results with the ink.

2. Technical Support

• Hotline and Email Support:
  • Set up a dedicated team to address technical questions about ink performance, compatibility, and troubleshooting.
• On-Site Support:
  • Offer on-site visits for larger customers to resolve issues or provide training.
• Digital Assistance:
  • Use live chat or virtual help to quickly address common questions.

3. Warranty and Returns

• Warranty Policy:
  • Provide a guarantee for product quality and performance within a specific time frame.
• Return Policy:
  • Simplify the process for customers to return defective or unsuitable products.
• Refund or Exchange:
  • Clearly outline the criteria for refunds, replacements, or credits.

4. Consumables and Accessories Support

• Related Products:
  • Offer recommendations for compatible screen printing supplies (e.g., emulsions, screens, squeegees).
• Ink Management Tools:
  • Suggest tools for mixing, measuring, and cleaning ink.

5. Feedback Collection

• Surveys and Reviews:
  • Gather feedback on ink performance and customer experiences.
• Improvement Suggestions:
  • Use feedback to enhance ink formulations and support services.

6. Common Issue Troubleshooting

Create guides or FAQs for common issues such as:

• Drying/Curing Issues: Improper curing or staining.
• Adhesion Issues: Ink not adhering well to substrates.
• Color Inconsistency: Issues with mixing or printing results.

7. Proactive Communication

• Follow-up Actions:
  • Contact customers after sales to ensure satisfaction and resolve any issues.
• Updates:
  • Inform customers about new product releases, promotions, or technical updates.
• Newsletters:
  • Share screen printing tips, success stories, and expert advice.

8. Training Programs and Workshops

• Host on-site or virtual workshops to introduce advanced printing techniques and how to maximize the potential of ink.
• Offer certifications for advanced users to increase customer loyalty.

9. Sustainability and Recycling

• Provide guidance on eco-friendly disposal or recycling of ink containers and unused ink.
• Offer refill or recycling programs to support sustainability.

Non-blocking ink can be certified by globally recognized eco-certification standards, and products are free from harmful substances like PVC. Certain types of ink, such as HD non-blocking ink or Skip Marsh non-blocking ink, are typically formulated to reduce drying or clogging during the printing process.

Non-blocking ink (including non-blocking ink used in screen printing) provides smoother, more consistent printing results, including:

• Sharp, clean lines and details.
• Uniform coverage on large areas.
• Special effects such as gradients, halftones, or textures.

Additionally, special products like glow-in-the-dark non-blocking ink or white non-blocking ink can be used to create unique visual effects.

The formulation of non-blocking ink is designed to minimize drying or clogging during the printing process. This ensures longer working times, higher productivity, and less downtime for screen cleaning. When compared to plastisol ink and water-based inks, non-blocking ink often has a longer open time, making it an ideal choice for detailed printing without worrying about screen drying.

The curing temperature of non-blocking ink (including plastisol screen printing inks) depends on the ink type. For most non-blocking inks, the curing temperature typically ranges from 300°F to 320°F (149°C to 160°C). Be sure to consult the specific guidelines of the non-blocking ink you are using, as some inks, such as rapid cure non-blocking inks, may require lower curing temperatures to save time and energy.

Fabrics suitable for thermosetting inks: pure cotton, blended, polyester, etc.

Pure cotton fabric
Features: natural fiber, breathable and sweat-absorbent, but generally resistant to high temperatures
Effect: bright colors, good washability, but slightly hard to the touch.

Polyester and blended fabrics (such as cotton-polyester blends)
Features: synthetic fibers are resistant to high temperatures, suitable for dark or functional fabrics.
Effect: strong adhesion, high color fastness, suitable for industrial printing (such as work clothes, sportswear).

Nylon (nylon)
Features: good elasticity, good high temperature resistance.
Application: outdoor products, bags, etc. that require durable printing.
Heavy fabrics such as canvas and denim
Features: tight structure, suitable for patterns with strong covering properties.
Effect: the ink has a strong three-dimensional sense after film formation, suitable for retro style design.

Yes! Non-blocking ink (including Sollyd plastisol ink and Shalite non-blocking ink) is perfect for printing fine details and halftones. Its slow-drying formula helps keep the screen clear, ensuring crisp, accurate designs. Using high mesh count screens and high-quality non-blocking screen printing ink can significantly enhance output quality.

Blocking screen printing ink is an ink commonly used in screen printing that does not contain PVC. Compared to water-based inks and plastisol inks, it is ideal for long-run production. Products like Shalite blocking screen printing ink or glow-in-the-dark blocking screen printing ink can achieve various design effects.

When choosing between blocking screen printing ink, water-based inks, and plastisol inks, blocking screen printing ink is often preferred due to its longer open time and better printing detail.

You can find non-blocking ink at Shalite suppliers, professional screen printing shops, or online retailers near you. Sollyd plastisol ink brands are widely available and generally offer high-quality products for both professionals and hobbyists.